admissions-process

We understand how hard it can be to ask for help. The admissions staff at The Delray Recovery Center is committed to working closely with clients and family members from the first phone call through the arrival at our treatment facility. While this process can often be overwhelming, our admissions team alleviates any stress or fears that may arise throughout this process by providing a supportive and helpful experience. Your phone calls are our top priority, and our staff is dedicated to offering as much assistance and assurance as possible.

1

Initial Consultation

It is essential to find appropriate help if you or a loved one has been suffering with drug addiction or alcoholism. When you call The Delray Recovery Center, you will immediately be connected with one of our highly trained and knowledgeable Admissions Coordinators. They will work with you to explain our program, address your concerns and answer any questions that you may have. We understand that making arrangements to enter into treatment may feel confusing and stressful. Your Admissions Coordinator will make sure that as they guide you through the admissions process, your experience is simple and seamless. All calls and initial assessments are 100% free and confidential.

2

Explanation of Benefits

The Delray Recovery Center will accept most major insurance policies. If you wish to utilize your insurance, your Admissions Coordinator will work closely with our verification team and your insurance provider to understand the level of coverage that you have available to you for your treatment with us. Finances should never be a barrier to get the help that you need, so we will assist you in exploring all of your financial options. Through maximizing the benefits you have available on your insurance policy and discussing our financially approachable self-pay rates, we will work with you on determining the most fitting course of payment.

3

Pre-Assessment

Once we have a comprehensive explanation of benefits for your policy, and how your benefits apply to your treatment at The Delray Recovery Center, we will conduct a clinical evaluation by phone. This assessment will address you or your loved one’s medical, behavioral and addiction history. Our compassionate pre-assessment team will guide you through a series of questions to better understand your personal situation. This process will allow our insurance experts to complete an initial pre-certification through your insurance provider to fully maximize your benefits for your stay with us.

4

Travel and Arrival

Your Admissions Coordinator will stay in close contact with you through the time you arrive at our facility. If needed, we will help you to coordinate your travel arrangements. The Delray Recovery Center offers concierge travel services. We will be there to greet you at the airport and safely transport you to our facility. The Delray Recovery Center also has developed close professional relationships with sober companions nationwide. If you are in need of a companion to travel with you, we will help arrange someone to accompany you to ensure a successful and safe trip.

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